Terms & Conditions
1. About us and how to contact us
These terms apply to cleaning services provided by First Chance LTD. You can contact us on 020 3918 4308 or at info@firstchanceltd.co.uk.
2. Quotations and bookings
Quotations are based on the information you provide and may be revised after a site survey. Prices vary depending on the service required, property size and condition, and frequency of visits. Minimum booking hours may apply.
A booking is confirmed once we send you written confirmation of the date, scope and price.
3. Charges and additional costs
Additional services such as lawn mowing and gutter cleaning are charged separately and only carried out where agreed in advance. Parking charges, congestion or clean air zone charges and waste disposal fees may be passed on where applicable and will be identified in your quotation.
4. Cancellations and changes
Please give at least 24 hours' notice to change or cancel a visit. Cancellations inside 24 hours, or where our team cannot gain access, may be chargeable.
Where you are a consumer booking at a distance, you normally have 14 days to cancel a services contract. If you ask us to begin work within that period, we may charge for services already provided.
5. Insurance and staff
Our operations are fully insured and our cleaning staff are professionally trained. DBS checks are completed where required for relevant assignments.
6. Our service standards
We will carry out the services with reasonable care and skill, using trained staff and suitable equipment and products. If you are not satisfied, please tell us within 24 hours of the visit, and we will return to put matters right.
7. Access, safety and liability
You agree to provide safe access to the property and to tell us about hazards or surfaces requiring special care. Our operations are insured; nothing in these terms limits liability where it cannot lawfully be limited.
8. Payment
Payment terms are agreed in writing before your first clean. Commercial contracts are normally invoiced monthly.