Privacy Policy
Who we are
First Chance LTD is the data controller for personal data collected through this website. Contact us at info@firstchanceltd.co.uk or on 020 3918 4308.
What we collect
Enquiry and booking details such as your name, email address, telephone number, property address or postcode, and the service you need. If you use our coverage checker, the postcode you enter is sent to our server to confirm whether we cover your area.
Why we use it
To respond to enquiries, prepare quotations, deliver and schedule cleaning services, manage accounts and meet legal obligations. Our lawful bases are performance of a contract, legitimate interests and, where relevant, consent.
Sharing and retention
We do not sell your data. We share it only with service providers that help us operate, such as hosting and email providers, under appropriate agreements. We keep enquiry data for up to 24 months and contract records for as long as required by law.
Your rights
You may request access to, correction or deletion of your data, object to processing, or request restriction or portability. Contact us to exercise these rights. You can also complain to the Information Commissioner's Office (ico.org.uk).
Contact
If you have a question or concern about how your data is handled, please contact our team.
Cookies
We use essential cookies to run the site and optional analytics cookies only with your consent. See our Cookie Policy for details.